Question 1

How much does GBP / GMB recovery cost?

Accepted Answer

Pricing starts from $399 AUD (GST inclusive) for our standard Google Business Profile recovery service. The flat fee covers a full diagnostic, custom-written appeal, evidence package guidance, submission, and daily follow-up until your listing is back live. Final pricing depends on the complexity of your case — we confirm the exact fee in writing before any work starts, and you only pay after your business is reinstated.

Question 2

What is the Express Recovery service?

Accepted Answer

Express Recovery is our priority option that targets 0–3 days to get your suspended Google Business Profile back live, instead of the standard 3–7 days. You get priority queueing, escalated submission channels, and a dedicated senior specialist on your case during 9am–9pm AEST Sydney hours. Pricing starts from $799 — and the same no-recovery, no-pay guarantee applies.

Question 3

How long does GBP / GMB suspension recovery take?

Accepted Answer

Standard recovery is 3–7 days. Express recovery is 0–3 days. Complex cases (multiple prior rejections, high-risk industries) can take longer — we give you a realistic timeline up front based on your specific case and update you live via the Track My Order page.

Question 4

Do I really not pay until my GBP is back live?

Accepted Answer

Correct. We don't take any payment, deposit, or credit card details until your Google Business Profile is reinstated and visible on Google Search and Maps. If we can't recover it, you owe nothing.

Question 5

Why was my Google Business Profile suspended in the first place?

Accepted Answer

The most common causes in 2026 are: keyword stuffing in the business name field, address mismatches across the web, service-area businesses showing an address publicly, multiple listings at the same address, recent edits to name/category/address, failed video verification, and operating in a high-risk category like locksmiths, towing, or plumbing.

Question 6

Can you recover a profile that's been suspended for months or years?

Accepted Answer

Yes. We've successfully recovered profiles suspended for over a year, including cases with multiple prior failed appeals. Older suspensions are harder but rarely impossible — book a free assessment and we'll give you an honest answer.

Question 7

Do I need to give you my Google account password?

Accepted Answer

No, never. We only need Manager-level access added to your existing Google Business Profile. Your password stays private. Anyone asking for your Google password is a red flag.

Question 8

Are you actually based in Sydney?

Accepted Answer

Yes — Sydney CBD office, 100% Australian team, no offshore call centres or outsourcing. We're one of Australia's leading GBP recovery specialists. You speak directly to the specialist handling your case.

Question 9

What hours can I call?

Accepted Answer

9am to 9pm Sydney time, 7 days a week. Most enquiries get a reply within 1 hour during business hours.

Question 10

Do you service businesses outside Sydney?

Accepted Answer

Absolutely. We service every state and territory in Australia: NSW, VIC, QLD, WA, SA, TAS, ACT, NT — including regional towns. Everything is handled remotely; we never need to visit your premises.

Question 11

What if my GBP has already been rejected on appeal?

Accepted Answer

Many of our biggest wins are second, third, or fourth attempts. We change the strategy completely: new evidence, different framing, optimal channel. A prior rejection makes things harder but rarely impossible.

Question 12

What's the difference between soft and hard suspension?

Accepted Answer

Soft suspension: your dashboard works but the listing is hidden from Google Search and Maps. Hard suspension: the listing shows 'Suspended' in your dashboard and is fully removed from Google. Recovery strategies differ — see our blog for a full guide.

Question 13

Will my reviews and photos come back when you recover the listing?

Accepted Answer

In most cases, yes — once the listing is reinstated, original reviews, photos, posts, and Q&A return. However, on some accounts reviews can reset to zero after recovery. It's not always the case, but it's a real risk worth knowing about.

Question 14

Do you offer a guarantee?

Accepted Answer

Yes. Our 100% Recovery Guarantee: if your Google Business Profile is not back live on Google after our recovery work, you don't pay a single cent. Full stop.

Question 15

What evidence will I need to provide?

Accepted Answer

Typically: business registration documents, recent utility bills in your business name at the listed address, premises photos showing signage, and any relevant industry licenses. We'll send you an exact list within 24 hours of engagement.

Question 16

Can you also help with verification?

Accepted Answer

Yes — we offer dedicated video verification, document verification, and re-verification services. See our Profile Verification service page.

Frequently Asked Questions

Ready to Recover Your Suspended Google Business Profile?

Based in Sydney — Recovering GMBs Across Australia